Hello there, it's been a very long while I know. Nothing deliberate but just how
the times feel... but hey you can still find interesting articles here
if you scan through and I get comments you leave on here so drop one.
Thanks!
So yesterday I went to the passport office at Alausa to
complete the application process of my passport reissue which I had started on
their website: https://portal.immigration.gov.ng/
I went along with my two children (theirs also expired) who
had to miss an entire day of school for this purpose. We got there as early as
possible before 8am. We waited under the canopy provided. Soon after we were
seated we started hearing worship songs and clapping from one of the office
close to us. My son asked if the office was a church. I responded that it was
in fact an office and such religious activities were prohibited. I explained to
him that many Nigerian offices had a lot of these religious folks who try to
extort others and make simple processes difficult. I mentally geared myself up
for the long day ahead. It’s been a while that I have had any reason to come to
a ‘government’ office.
By 9.00am an officer came to address us. He stated that they
officially start at 9. He stated the rules and regulations guiding data capture
and passport processing. Afterwards another officer came to call off names of
those to proceed to the data capture room from some files. I politely asked an
officer who I should approach concerning my application which I had completed
online. He directed me to a mallam (in Dogonriga) who subsequently took me
to his ‘brother’s desk. I suspect the mallam is an officer who is not dressed in uniform.This brother will from hereon be my helping officer. Note
the word ‘help’. He is the one God used to solve my problem of Nigerian passport
application. Note the word ‘problem’ too. They are two very important words
when you go to a government office. I showed him my printed documents, he then asked me to ‘talk’
to him. I feigned ignorance of what he wanted. My first mistake. He called a
business centre lady on the phone that came and after a few explanations of
what is required he asked that I follow the lady. So off we went to the
business centre, the next compound to the passport office. The lady ‘assisted’
with files, photocopying, application forms and application letters. I paid
more than normal for these services.
We went back to the man who checked the
files and then proceeded to the oga’s office. We followed. The oga checked the documents
and signed on them. Then he told us to take the files upstairs for another
signature. We did. We came back to the ‘helping officer’. He told us to go sit
outside and wait to be called. I gave him some token because the spirit of the
office was already ministering to me and I wanted to achieve the purpose for
which I had come in good time. Shortly afterwards, he came to call us. While we
waited, there was no designated process for knowing when it’s your turn. Different
‘helping’ officers appeared to call their helpee’s names. We went in and joined
the queue for the data capture. My children’s data were captured but when it
was my turn, my payment could not be verified. I was told to stand aside and
retry only for the same thing to show on the system. This took like an hr more.
My daughter asked me why my own data could not be captured. I explain mildly to
her that the officers wanted me to pay money which I was not really ready to
pay (and didn’t have much of at the time). She asked whether I had not paid for
the process and I told her I did pay for all three of us on the same day. She
was befuddled and I could see her frustration. I tried to hide my own
frustrations from her. I quickly gave myself brain and went to my helping
officer to complain. He explained that because I paid online there was a need
to unify all the payments in their own accounts office and so it was possible
that mine wasn’t yet unified. I nodded and begged him to please help me. Y’see I
work in a small establishment and had to take a day off to come here so I didn’t
want to come back for the same purpose another day. So I had to beg him. In the
past I would have created a scene and shouted but I no longer have that kind of
energy for Nigeria. I have come to discover that you can’t save a chronically
ill person who is not even willing to be saved. By some miracles, when my
helping officer came back, my payment was verified and I was able to capture my
data. All glory be to my helping officer!
Then came the date for collection of the passport, the last hurdle
and he explained the process to me. If I was willing to follow the ‘normal’
process it would take about 3 wks but if I need them earlier then I will need
to pay a certain sum he said. I needed my own passport for some work references
so I told him 3 wks was too long. I had to go to a nearby ATM to get the money
so I can get this over with. I had spent all the money I had on me at this
point. By now it was about 2pm.
Y’see, as one grows older and hopefully wiser, you begin to
assess if you are expending energy in the right ventures or simply wasting it.
I consider myself sane and commonsensical so I no longer dispense energy in
fighting corruption within the Nigerian structures (I want to remain sane for a
long time for the sake of my children and family members and friends). The
corruption is too deep that it consumes even the most upright persons. I now
channel my energy to demand the right structures, more manageable ones.
Regional autonomy, true fiscal federalism. Remember, I have to pay N145 for a litre of
fuel because Nigeria is broke.
A Facebook friend, Olanike Onyekachi Adexa shared the story of her
traumatizing and dehumanizing experience in the hands of the Immigration officers
at Abeokuta office. She paid 28k and was still harrassed on top. The official rate for the passport is 17600
on the immigration site.
The 17600 is broken down into
Passport application: N15000
Passport application: N15000
Address verification Charges: N2000 (I wonder if any official
ever go to verify the address on the application)
Service Charges N600
Olanike's mistake was that she was asking too
many questions and was acting stubborn because she wanted to renew her Nigerian
passport. Nigeria has broken me, e jo. I
don’t have power for Nigeria anymore. I won’t protest fuel subsidy removal or
deregulation or join to fight corruption. I will however channel the remaining
energy in me to demand for regional autonomy and true federalism.
I recall the
line in Fela's Power Show:
Dem go bluff you
Waste your time
Run you up
And then run you down
Dem go tire your body
And then tire your mind
And them tire your whole mind
Waste your time
Run you up
And then run you down
Dem go tire your body
And then tire your mind
And them tire your whole mind
If you refuse to comply with their exorbitant demands, you
must pay with a total waste of your time (they have no value for it and will
collect salaries whether or not they attend to you) and mental energy. They
will mock you because you are mumu whose crime is that you want to follow due
process.
Although technology has been employed (website and payment portal)
in many of these Nigerian government services, it has been reduced largely to manual files. And if you do not cooperate, your file will get missing or
unattended. There is no way to know the status of your application via the
site.This manual process will ensure that you are stripped of your money,
dignity and confidence. This same process is what you will face in NNPC, DPR,
PPPRA, NipeX, CBN, NAFDAC etc.
The real situation remains what it is regardless of our many
social media rants and articles. These government officials are unmoved. They
have ogas at the top who will give media interviews to tell of the ‘great’ work
their men do. You will just be left to wonder when you consider your own experiences. New intakes to such offices quickly learn the ropes and even devise better strategies at extorting their customers than their older colleagues.
I am sane, my conscience is still intact but I am growing
older and will need to better account for the use of my time and energy. If an
OND or SSCE certificate holder is able to make me do what they want in Nigeria with all my
BSCs and Post Graduate degrees then I should not fight them because
the structure empowered them so. I no longer feel I have the luxury of time to try to
fight this system. If I lose my work now, the government will not even pay me
5k for welfare. So I have to borrow myself brain. If with all my education and
experience I still pursue something which continues to elude me, I must be a
big fool.
#CommonSense
#RegionalAutonomy
#CommonSense
#RegionalAutonomy
#TrueFederalism
#ReformedConstitution
#ReformedConstitution